You may return a Natural Current Product unopened box within 3 days of delivery for a full refund. We do not pay for return shipping costs. We will pay the return shipping costs if the return is a result of our error and you received an incorrect or defective item. If any item is pulled out of the shipping box and has been used or installed, no return is offered at anytime, without written consent Natural Current.
Note: We do not offer or pay for the return shipment of palletized solar panels if customer changes their minds on a order delivered. Customer must pay for all return fees from Freight Trucking Service for returned palletized solar panels to receive a refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your Item and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.